Helping patients say "yes" to treatment involves skills that can be learned. The best dental teams work on these skills regularly to refine, improve, and grow their abilities to deliver Total Patient Service. Learn, practice and review these critical skills regularly with the "Skill of the Week" featuring the many different skills you can use to take your practice to the TOP!
Give your team a JUMPSTART by viewing the 12 "DO" Skills and "BE" Skills...important to review all the time but especially for someone new to your team.
Then can be found by CLICKING HERE
Want to see a complete list of Skills of the Week, just CLICK HERE
February 20, 2018
Episode #40 "Self Talk"
Think back to your first waking moments this morning. What were the first thoughts that came to your mind? If you are like most, it was probably something to do with being too early to get up, staying up too late the night before, or not feeling like you got enough sleep. Then you walked into the bathroom and looked in the mirror. What did you say to yourself then? I’ll bet you gave yourself a big compliment on how good-looking you are, especially first thing in the morning! Right?
We all know that thoughts are things. Thoughts precede actions. Actions precede results. If the thought is negative or focuses on what we don’t want instead of what we do want, we’ll most likely get a bad result.
Exercise: Think about what you said to yourself first thing this morning. Now, decide what your positive thought will be at the beginning of your day and all day long. Something like, I’m healthy, wealthy and happy. And I get what I want because I deserve it.
Action: Make the commitment to keep your thoughts focused on what you want not on what you don’t want. Think about it. Great results start with great thoughts.
February 13, 2018
Episode #39 "Whose Side Are You On"
One of my favorite things to do as a kid was play with magnates. The first time I picked up two magnates, I discovered polarity. Even though I had no idea what it was and I did not have a name for it, I found that positioned one way, the magnates repelled each other. By flipping one of the magnates over, they attracted each other.
In the same way, words are like those magnates. They can repel or attract depending on how they are used. A word used the right way can attract cooperation and agreement. Used another way, it can repel the other person.
Exercise: Take a blank piece of paper and write the words however and but in big bold letters. Then cross both words out and hang the paper up in your break room as a reminder to eliminate those two words when working with patients. Replace those words by simply acknowledging that patient’s comment or concern first by saying, I hear that question a lot or many patients have that concern initially. Acknowledgement (not agreement) will attract your patient to considering another way of thinking.
Action: Think twice about reacting to patient questions or concerns and resist using however and but. If you slip, go back later and rehearse how you could have acknowledged the patient instead of opposing him or her.