Helping patients say "yes" to treatment involves skills that can be learned. The best dental teams work on these skills regularly to refine, improve, and grow their abilities to deliver Total Patient Service. Learn, practice and review these critical skills regularly with the "Skill of the Week" featuring the many different skills you can use to take your practice to the TOP!
Give your team a JUMPSTART by viewing the 12 "DO" Skills and "BE" Skills...important to review all the time but especially for someone new to your team.
Then can be found by CLICKING HERE
Want to see a complete list of Skills of the Week, just CLICK HERE
March 13, 2018
Episode #99: Appreciation
There is no telling the true power of appreciation of building relationships and shaping behavior. Science has proven that expressions of appreciation cause the release of dopamine that creates feelings of pride and pleasure. The best antiseptic could be a simple expression of appreciation.
Discuss all of the opportunities you have to express appreciation to patients at different points at each visit.
From appreciation to showing up on time to being a cooperative patient.
Find at least one thing that can be appreciated in every encounter in each visit.
Show some type of appreciation to every patient each day.
Make at least one expression of appreciation to a fellow team member every day as well.
February 27, 2018
Episode #41 "OPENERS"
You probably had the experience as a kid of playing in the sandbox or on the beach and discovering some unexpected treasure like a coin, a piece of jewelry, or a left behind toy. Discovery stirs the emotions and excites the mind.
In the same way, we respond more positively to ideas and information that we discover instead of things that are told to us. In fact, there is a natural law that states: People believe more what they themselves have discovered than what is told to them by others.
So instead of telling your patients everything, open their minds by helping them discover the things they need to know. That is done my asking or suggesting, not telling.
Exercise: Write down some of the phrases we have mentioned that will help your patient discover a solution. Prases like: Would it make sense if, How about we…, and Have you ever considered…? Practice using those phrases to suggest ideas to the patient instead of dictating treatment.
Action: ASK don’t tell. Always suggest a solution to the patient by opening their mind to discover the right direction by using question creating opening phrases. Doesn’t it make good common sense to do that?