Crown Council Member Network

113 SKILL OF THE WEEK: Permission to Proceed

Anytime you present information to a patient, you need their cooperation to move ahead. Get their permission to proceed by always ending with a question.

Getting agreement from the patient at each point in the process gives you permission to proceed to the next. You get permission to proceed by simply asking a closed ended question or a “closer:”

Here are some "closer" examples:

Am I right?
Is that on track?
How does that sound?
Fair enough?
Shall we get started?

Exercise: Get permission to proceed by adding a closed ended question or a closer to your comment -- turning your comment or statement into a question.

Action: Always get permission to proceed at every point in the patient experience by using a closer.

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