Anytime you present information to a patient, you need their cooperation to move ahead. Get their permission to proceed by always ending with a question.
Getting agreement from the patient at each point in the process gives you permission to proceed to the next. You get permission to proceed by simply asking a closed ended question or a “closer:”
Here are some "closer" examples:
Am I right?
Is that on track?
How does that sound?
Shall we get started?
Exercise: Get permission to proceed by adding a closed ended question or a closer to your comment -- turning your comment or statement into a question.
Action: Always get permission to proceed at every point in the patient experience by using a closer.