Helping patients say "yes" to treatment involves skills that can be learned. The best dental teams work on these skills regularly to refine, improve, and grow their abilities to deliver Total Patient Service. Learn, practice and review these critical skills regularly with the "Skill of the Week" featuring the many different skills you can use to take your practice to the TOP!
Give your team a JUMPSTART by viewing the 12 "DO" Skills and "BE" Skills...important to review all the time but especially for someone new to your team.
They can be found by CLICKING HERE
Want to see a complete list of Skills of the Week, just CLICK HERE
August 14, 2018
Episode #73 "Take Care of the Flock"
We’ve heard it all our lives, “Birds of a feather flock together.” But what we don’t think about as much is the companion principle, “Flocking causes birds to be of the feather.” In other words, we become like the people with whom we associate.
So before you start thinking about taking care of the patient, take care of the flock. It’s the flock that has to take care of the patient. If the flock or any member of it is in a bad place, the flock is in trouble. And pretty soon, the patient will be in worse trouble.
Exercise: What are the things you can personally do each day to “take care of the flock.” How can you positively effect the work environment in your office so that the “flock” is flying together in harmony taking great care of each other. Make your list of things you can do, and then make it a point to do something on that list every day. Taking care of the flock is a skill that can be developed into a habit.
Action: Take care of the flock….every day. If you want a great work environment, be the lead “bird” that helps create a great work environment. Birds of a feather flock together. Flocking causes birds to be of the feather. So be very careful whom you flock with! Take care of the flock!
August 7, 2018
Episode #69 "7:00am-1:00pm"
How much better is your practice day when you can get the bulk of your daily production done before noon or 1? It can make all the difference. How much more likely is a patient to show up for an appointment, earlier in the day or later when the day has come crashing down on them? When do you get the most done? Early in the day when you are fresh or later in the day when you are worn out?
So what are you doing to take advantage of the natural rhythm of things? It impacts how and when you schedule. What tasks you do and when you decide to do them. As they say, timing is everything. You’ve got to keep the beat!
Exercise: What is the natural rhythm of your practice? What are the most productive things you should be doing early in the day that will increase your personal and practice success? What changes do you need to make to be more in synch with the natural rhythm of things?
Action: Make it happen early in the day…every day. Start early. Do the most important things early. Schedule as much of your production…early. Get in synch with the rhythm of your business, then…keep the beat!