Crown Council Member Network



This library contains all webinars hosted by the Crown Council.

August 14, 2018
How to reduce cancellations, no shows, and disruptive emergencies that mess up your day.
  • It is the perfectly scheduled day and then it all falls apart. Learn the secrets to helping more of your patients keep their commitments including:
  • How the doctor may be creating a cancellation problem and how to stop it!
  • Scheduling mistakes that invite patients to cancel.
  • What you may be saying that is creating a cancellation problem.
  • How your digital communication may be increasing your no show and cancellation rate and what you can do about it.
  • Why hygiene patients cancel more often and what you can do to STOP it.
  • The 100% New Patient show rate solution NOW!
  • Why “confirmation” calls cause more people to cancel.
  • The two secret words that will get more people to keep their appointments.
  • E-mail, text, phone, or post card appointment reminders. Which is more effective?
  • Digital messaging mistakes that create cancellations.
  • Should you charge a cancellation fee?
  • Each team member’s role in helping patients keep their commitments.

Stop Cancellations eBook Download 

APRIL 11, 2018
WEBINAR LIBRARY #55 "Dress for Case Acceptance Success" 
How your wardrobe choice impacts your patients’ treatment decisions.

A Special Crown Council Webinar for the entire team...including (and especially for) the doctor!

  • Has your team ever debated:
  • Scrubs or no scrubs?
  • If I am a guy, do I wear a tie?
  • Ladies, does your make up need a shake up?
  • Hair up or down?
  • Do your shoes give patients any clues?
  • Doctor, does your attire have something to be desired!

WARNING: This webinar may cause you to never dress for work the same!

Join Pam Peterson, President of the Total Patient Service Institute, as she uncovers the myths and mysteries of dressing for dental case acceptance success. Discover the changes that could have a dramatic impact on your personal and professional results.


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