Mary Williams
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  • La Mesa, CA
  • United States
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Mary Williams updated their profile
Nov 5

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DOCTORS NAME (Your FULL name if you are the CROWN COUNCIL MEMBER Doctor or the CROWN COUNCIL MEMBER Doctor's FULL name if you are a Team Member or Associate)
Richard Hagstrom
Telephone Number at your Office.
Please indicate your role in your practice.

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At 4:24pm on June 18, 2013, Lane Anderson said…


Glad you would ask.  Here are a few things you can do.

1) If you know the individuals who left the reviews on Yelp, you might contact them and see if you can resolve the problem and get them to remove the review.

2) Respond in a professional way to the reviews that are there. Don't be defensive. Look for ways to reassure - like a great service guarantee that isn't advertised or a quick mention of your patient surveys that say 98% (or whatever the number is) say they are satisfied. Be humble, not defensive.

3) Focus on Google reviews.  They are the ones that matter most. Yelp is becoming more important, but it is still not anywhere near as important as what is in Google and Yahoo.

Hope that helps, Mary.


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