All Blog Posts (258)

21 Ways to Build Team Harmony

There has been a new webinar added to the library "21 Ways to Build Team Harmony"

Added by CROWN COUNCIL on July 20, 2011 at 4:13pm — 2 Comments

I was wondering if anyone would be able to help me with telling the difference in porcelain and zirc crowns by looking at the inside of them????

I was wondering if anyone would be able to help me with telling the difference in porcelain and zirc crowns by looking at the inside of them???? Continue

Added by Debbie Lesko on July 11, 2011 at 3:30pm — No Comments


This great post by Steve Anderson in this weeks Total Patient Service Blog....

The Tragedy of an Infection

The tragedy at our local elementary school this spring was the husband of one of the third grade teachers who cut his finger at work. He washed it and put a small bandage on it. In fact, he washed it every day. It did not seem to get much better, but because it did not hurt, he just kept cleaning it until his wife, the teacher, insisted he go and have it checked out. By the… Continue

Added by CROWN COUNCIL on July 10, 2011 at 4:16pm — 4 Comments

Take me back to the Black Hills...Dr. Dan Custis and Team!

It's one thing to be surrounded by beauty in the Black Hills of South Dakota as I had the opportunity to visit Dr. Dan Custis, his lead hygienist Linda (also his lovely wife), and team--its another thing to observe some amazing things they are accomplishing there in those Black Hills as well.  This highly trained team invited ToPS into their practice to be refreshed and invite new ideas into their practice.  Their care for patients in what seems like a small town has resulted in being "THE"…


Added by Christina Toconis on June 30, 2011 at 2:58pm — No Comments

Dealing with the DIFFICULT patient.


Years ago we had a bookkeeper that was “difficult.” (Or so I thought.) It seemed like every time I presented any type of idea to her, she found multiple reasons why it would not work or why it was not a good idea. For example, one day I was talking with her and suggested that it was probably time to hire another team member in the accounting department because we were growing and the amount…

Added by CROWN COUNCIL on June 29, 2011 at 9:04am — No Comments

Have you lost your connection?

At the ToPS Mastermind in Dallas last week Steve shared a short, but powerful, message about technology and connecting with people. People crave connecting with others, and technology can either help or hinder that connection.

Added by CROWN COUNCIL on June 21, 2011 at 9:27am — No Comments

Why Groupon Is Poised For Collapse

"Why Groupon Is Poised For Collapse"

I thought this article was worth passing along to everyone.  

Added by CROWN COUNCIL on June 20, 2011 at 3:08pm — No Comments

What Motivates People

Here's a great video presentation titled, The surprising truth about what motivates us.  I found it compelling and thought you all might enjoy watching it.  It lasts about 10 minutes and is well worth the time!



(By the way, this video was nominated for a "Webby Award")



Added by CROWN COUNCIL on June 16, 2011 at 8:30am — No Comments

Mentors! with Steve Anderson

"It is one of the most beautiful compensations of this life that no man can sincerely try to help another without helping himself." Ralph Waldo Emerson

There is no such thing as a “self-made” man or woman. We are all the product of the people we have met, the books we have read, and the mentors from whom we have learned.Sharing what we have learned with others is one of the responsibilities of the learned. Once you possess, it is in the giving away that you gain even…


Added by CROWN COUNCIL on April 23, 2011 at 1:42pm — 1 Comment

Our Vision

Our Practice Vision


We exceed expectations in an environment that leaves everyone smiling…


Added by Lata Stefano on April 15, 2011 at 10:02am — No Comments

Radio interview to promote Smiles for Life

Here's another idea to promote Smiles for Life.  I set Dr. Michael Edwards of Optima Dental Group in Union, MO up with an interview on a local radio station to talk about our Smiles for LIfe whitening promotion.  We chose St. Louis Children's Hospital's Healthy Kids Express Dental Van to receive half of our donations.  The dental van is like a dentist's office on wheels that travels to underprivileged neighborhoods to treat children.  A full-time dentist and dental assistant treated… Continue

Added by Carol Scheer Dennigmann on April 12, 2011 at 11:20am — No Comments

Would you be willing to "Act Like A Rookie?" Drs. Joanne and Greg Szalai and Team in Allen Park, Michigan can tell you how....

Drs. Joanne and Greg Szalai along with their team have taken things back to the basics...and are acting like Rookies again.  This enthusiastic team greeted me with so much energy yesterday morning, sharing all the successes they have experienced since we last met, specifically getting back to the basics.  As a team they have peeled away some of the framing from the past and by doing so, discovered areas of opportunities that had been forgotten in the practice---one area as basic as offering…


Added by Christina Toconis on April 6, 2011 at 12:37pm — 1 Comment

Recall Reactivation


     Just wondering if any of you have used WEAVE for your recall reactivation. Looking into different options so if you have some great ideas you would be willing to share, I would live to hear from you.

Bonnie Vitangeli

Added by Bonnie Vitangeli on April 5, 2011 at 5:16pm — No Comments

wireless portable intercom

Hola amigos, I want to get a wireless portable intercom for about 10 people. Any ideas of what is working for you guys ??

Where can I get a good system ?


 Dale Schisler

Added by dale schisler on March 20, 2011 at 1:47pm — No Comments

Feeling the Aloha and "Making It Happen" In Hawaii!!

If any of you have ever dreamed of taking a trip to Hawaii and surrounding yourselves in the local culture....this may be your lucky day!  Looking out the glass windows of Dr. Greg Hurtado's office in Waipio, Hawaii, I am surrounded by beautiful mountains, sun, and mostly--the local flavor of the people here in Hawaii.  One would think that on a small island surrounded by turquoise waters there would be a challenge with New Patient Flow, exceeding production and collection goals--even…


Added by Christina Toconis on March 18, 2011 at 2:57pm — No Comments

Successful ASKing for Referrals in Owensboro, KY!

Hello all---I have spent the last two days working with Drs. Frey and Thompson and their "Diamond Divas" on their team (they actively look for their Acres of Diamonds...) and wanted to share that this practice has doubled their New Patient Flow in the last 6 months simply by ASKing more patients internally and externally to join their happy dental home.  We focused on how to identify at least two or more patients at the MOM and who has the best relationship with that patient, to ask them for… Continue

Added by Christina Toconis on March 9, 2011 at 9:36am — No Comments

Crown Council News - March 3, 2011


It is everybody’s challenge–to retain the information you want to retain so it will be available when you need it. There is an abundance of information about the speed with which we forget things. Less plentiful is any sound advice about how to avoid…


Added by CROWN COUNCIL on March 3, 2011 at 9:14am — 1 Comment

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