You know the Golden Rule: “Do unto others as you would have them do unto you.”  This rule has stood the test of time.    If you think about it, however, the way you want to be treated may be different than the way some other person may wish to be treated.  When that is the case, the Golden Rule procedure may offend or alienate.


Any day we might face the potential of a conflict with a different type of person.   The conflicts are inevitable, but the outcome from them is much more controllable.  You can manage your end of it by choosing to treat somebody the way he/she wants to be treated--by modifying your own behavior or responses.


For instance, what if someone wants more facts and details than you give them? When you discover how someone feels comfortable communicating, you can modify your approach to get on the same wave length.  You haven’t changed your normal personality, you merely added to it still another consciously learned behavior when dealing with different types of people and situations.


The best part is that people will let you know how to communicate with them if you are willing to learn from their signals. 


That brings us to the question of how to recognize other types when you encounter them.  People will provide clues if you just know what to look for when they respond.  Attention should be given to voice pitch, subtle eyebrow raising and other body language indicators. By being observant, you will discover whether you are connecting or conflicting.  In all this, adaptability is the key to success.  It will enable you to treat the other person the way he wants to be treated.  As an adaptable person, you can change your behavior to make the outcome truly golden.

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Comment by Betsy Tadder on August 23, 2012 at 7:39am

Our office has spent many years learning how to do this and I can't tell you how beneficial it is not only in the office but at home as well.  When you understand someones personality type and treat them the way they want to be treated you make instant connections.  We began by taking personality tests for ourselves so that we could better understand each other as a team and have found it to be invaluable. Once we understood the basic foundation of different personalities it was easy to figure out each and every patient we see during the day. Now obviously not everyone fits into a specific category, but everyone usually has some "give away" trait that helps us start to figure them out. Once we know what that is we tailor our conversations to speak to their personality.  We do this when presenting treatment and have found that patients better understand what we are telling them and we have really great case acceptance. Like I said we have been doing this for years and have used a couple of different systems and have learned to use both when determining who are patient are!

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